Privacy Policy

Effective Date: June 15, 2026

This Privacy Policy explains how Exmac Tools LLC, operating under the EXMAC brand (“EXMAC,” “we,” “us,” or “our”), collects, uses, stores, and protects information when you visit our website, place an order, contact us, request support, or interact with our services.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information You Provide Directly

• Name, company name, billing address, shipping address, and contact details.
• Email address and phone number.
• Order details, product inquiries, quote requests, and customer support messages.
• Warranty claim information, including proof of purchase, product model, serial number, and manufacture date if applicable.
• Information submitted through website forms, email, phone, or other communication channels.

Order and Payment Information

When you place an order, we collect order-related information needed to process, fulfill, and support your purchase. Payment details may be processed by third-party payment providers. EXMAC does not intentionally store full credit card numbers on our website.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, referral sources, date and time of visit, and general website usage data.

2. How We Use Your Information

We use collected information to:

• Process, confirm, and fulfill orders.
• Provide customer support and respond to inquiries.
• Send order confirmations, payment updates, shipping updates, and service-related messages.
• Handle warranty claims, product support requests, returns, and refund inquiries.
• Improve our website, products, services, and customer experience.
• Prevent fraud, unauthorized transactions, abuse, or security incidents.
• Maintain business records and comply with legal, tax, accounting, and regulatory obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, remember user preferences, maintain shopping cart and checkout functions, analyze site performance, and improve your browsing experience.

You may disable cookies through your browser settings. However, some parts of the website, including cart, checkout, account, and form functions, may not work properly if cookies are disabled.

4. Analytics and Marketing Tools

We may use analytics, advertising, or marketing tools to understand website traffic, improve our content, evaluate marketing performance, and improve customer experience. These tools may collect technical data such as device type, browser information, pages visited, and interactions with our website.

Where required by applicable law, we will provide options to manage cookie or tracking preferences.

5. How We Share Information

We do not sell your personal information in exchange for money. We may share necessary information with trusted service providers only when needed to operate our business, including:

• Payment processors and fraud prevention providers.
• Shipping, freight, and logistics providers.
• Email, website hosting, and technical service providers.
• Customer support, order management, and communication tools.
• Analytics and marketing service providers.
• Professional advisors, such as accountants, consultants, or legal advisors.
• Government, regulatory, or legal authorities when required by law.

These service providers are expected to use your information only as necessary to provide their services to us.

6. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, warranty claims, legal compliance, tax records, accounting records, fraud prevention, and dispute resolution.

8. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or information about the personal information we maintain about you.

To submit a privacy request, please contact us using the contact information listed below. We may need to verify your identity before completing certain requests.

9. California Privacy Notice

If you are a California resident, you may have rights under the California Consumer Privacy Act and related California privacy laws, including the right to know what personal information is collected, used, disclosed, or shared; the right to request deletion of certain personal information; the right to correct inaccurate information; the right to opt out of certain sales or sharing of personal information; and the right not to be discriminated against for exercising your privacy rights.

EXMAC does not knowingly sell personal information for monetary compensation. If our use of advertising or analytics tools is considered “sharing” under applicable California privacy laws, you may contact us to request more information about your choices.

10. Children’s Privacy

Our website is intended for adults and business customers. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us:

Exmac Tools LLC
EXMAC
1645 Bartlett Road
Memphis, TN 38134
United States

Email: sales@exmactools.com
Phone: 877-568-8879